Rubbish Clearance Earls Court Privacy Policy

This Privacy Policy explains how Rubbish Clearance Earls Court collects, uses, stores, and protects personal data about its customers and prospective customers. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Earls Court customers and enquirers within our service area, including Earls Court and surrounding neighbourhoods.

By contacting Rubbish Clearance Earls Court, requesting a quote, booking a collection, or otherwise using our services, you acknowledge that you have read this Privacy Policy and understand how we process your personal data.

Who We Are and Contact Details

Rubbish Clearance Earls Court is a rubbish removal and waste clearance service operating in Earls Court and nearby areas. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or our handling of your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual service documentation or by contacting our customer service team.

Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Contact details such as your name, address, email address, and telephone number, so that we can provide our services and communicate with you about bookings and enquiries.

Service and booking information such as property type, access instructions, preferred dates and times, details of the items to be collected, and photographs you may send to help us estimate a job.

Payment and billing information such as your billing address, limited payment details, and records of payments made. If you pay via card or online payment services, card data is processed by our payment processor and we do not store full card details.

Communication records including emails, messages, call notes, and any complaints or feedback you provide, so that we can handle your request and improve our services.

Technical and usage information such as basic device and browser information, IP address, and how you use our website or online booking tools, where this is collected by analytics tools or cookies. This information helps us maintain and improve our online services.

Where you provide personal data about another individual, for example a landlord, tenant, or neighbour contact, you should ensure that person is aware of this Privacy Policy and that you are authorised to share their details with us.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, contact form, or messaging service, when you request a quote or make a booking, when you sign up to receive communications from us, or when you provide feedback or make a complaint.

We may collect data automatically when you use our website or online services, through the use of cookies, logs, and similar technologies. This may include your IP address, browser type, and information about how you navigate our site.

We may also receive personal data from third parties, such as online directories, lead generation services, or business partners that you have contacted and who pass your request to us. In such cases, we process the data you have provided to those third parties in line with this Privacy Policy.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or we deliver our rubbish clearance services at your property.

Legal obligation. We may process personal data when it is necessary to comply with legal obligations, including waste disposal regulations, record keeping duties, taxation laws, and responding to lawful requests from authorities.

Legitimate interests. We may process your data for our legitimate business interests, such as managing our operations, improving our services, preventing fraud, maintaining security, and sending you limited service-related communications. We always balance these interests against your rights and expectations.

Consent. In some cases we may rely on your consent, for example for certain types of marketing or where we use optional cookies that are not strictly necessary. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, arrange site visits, and confirm bookings.

To deliver rubbish clearance and related services at the address you specify.

To communicate with you about your enquiry, booking, or any issues that arise.

To issue invoices, process payments, and manage any refunds or disputes.

To maintain accurate records of jobs completed, including any legal documentation required for waste transfer and disposal.

To respond to your feedback, handle complaints, and improve our customer service and operations.

To maintain the security of our systems, prevent misuse of our services, and detect or prevent fraud.

To send you information about our services or similar services you may be interested in, where permitted by law and subject to your communication preferences.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties, where necessary for the purposes described in this Privacy Policy.

Service providers and processors. We may share your data with third party companies who provide services on our behalf, such as payment processors, IT and cloud hosting providers, email and SMS platforms, analytics providers, and customer management tools. These service providers act as data processors and are only permitted to use your data as instructed by us and for the agreed purposes.

Professional advisers. We may share data with accountants, legal advisers, or insurers where necessary for accounting, legal, or insurance purposes.

Authorities and regulators. We may disclose personal data if required by law, regulation, or court order, or to assist with the prevention and detection of crime or fraud.

Business transfers. If our business is sold, transferred, or restructured, your personal data may be transferred as part of that transaction, subject to appropriate protections.

Where we use third party processors located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your personal data.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements, and to resolve any disputes.

In general, we retain customer and booking records for a period that reflects limitation periods for potential legal claims and our regulatory obligations. Payment records and invoices may be kept for longer as required by tax and financial regulations. Communications such as emails, messages, and call notes may be stored for a reasonable period to manage our relationship with you and to improve our services.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked to you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include access controls, secure storage, use of passwords and encryption where appropriate, staff training, and regular review of our security practices.

While we take reasonable steps to secure your data, no system can be completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.

Your Data Protection Rights

You have a number of rights under data protection law in relation to your personal data. These rights may be subject to certain conditions or exemptions. Your rights include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You can ask us to restrict the use of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop sending it.

The right to data portability. Where our processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format or transfer it to another organisation where technically feasible.

If you wish to exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before fulfilling your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law if your request is complex.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioners Office, if you are concerned about how we handle your personal data. We encourage you to contact us first so we can seek to resolve any concerns directly.

Marketing Preferences

We may send you information about our services, promotions, or related offerings that we believe may be of interest to you, particularly if you have requested a quote or used our services before. We will do this in accordance with data protection and electronic communications laws.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly. Even if you opt out of marketing, we may still contact you with important service or administrative messages, such as booking confirmations or updates related to services you have already requested.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, provide core site functionality, and help us understand how our site is used. Some cookies are necessary for the proper functioning of the site, while others are used for analytics or to remember your preferences.

Where required by law, we will seek your consent for the use of non essential cookies. You can usually manage or disable cookies through your browser settings, although this may affect some features of the site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Rubbish Clearance Earls Court customers and enquirers within our service area and is effective from the date it is published or last updated.