Rubbish Clearance Earls Court Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Earls Court provides rubbish removal and waste collection services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings shown:

Service means any rubbish clearance, waste collection, removal, loading, transportation, and related services supplied by us.

We, us, our means Rubbish Clearance Earls Court, the provider of the Service.

You, your means the customer who requests and books the Service, whether in a personal or business capacity.

Booking means a confirmed request by you for the Service, whether made by telephone, email, online form, or in writing.

Waste means any rubbish, junk, furniture, appliances, garden waste, construction waste, or other items that you ask us to remove, subject to our restrictions and applicable waste regulations.

Premises means the property, site, or location from which we collect Waste.

2. Scope of Service

We provide rubbish clearance and waste collection services for households, offices, landlords, letting agents, tradespeople, and other organisations. Our Service generally includes loading of Waste, transportation, and delivery to an authorised waste transfer station or disposal facility.

The specific scope of work, including the type and amount of Waste, the date and time of collection, and any access requirements, will be agreed with you during the Booking process and confirmed before the Service is carried out.

We reserve the right to refuse to remove any item that we reasonably believe is unsafe to handle, unlawful to transport, or not compliant with relevant waste regulations, including but not limited to certain hazardous or restricted materials.

3. Booking Process

You may request a Booking by contacting us via telephone, email, or online enquiry. When making a Booking, you must provide accurate and complete information, including:

1. Your full name and contact details.

2. The Premises address where the Service is required.

3. A description and estimated volume or weight of the Waste.

4. Any access restrictions, parking requirements, timing constraints, or special instructions.

We may provide an estimate based on the information you supply, including photographs or descriptions. Any estimate is subject to revision once our team attends the Premises and inspects the Waste in person. The final price will be confirmed before work begins.

Your Booking is only confirmed once we have accepted it and, where applicable, you have paid any required deposit or agreed to our payment terms. We reserve the right to decline any Booking at our absolute discretion.

4. Access and Customer Obligations

You are responsible for ensuring that we have safe, reasonable, and legal access to the Premises at the agreed date and time. This includes arranging any necessary permissions, parking, entry codes, or authorisations required for our team and vehicles.

You must ensure that:

1. The Waste to be removed is clearly identified and accessible.

2. The Premises are safe and do not present an undue risk to our staff or equipment.

3. Any fragile or valuable items not intended for removal are clearly separated or labelled.

If we are unable to carry out the Service due to lack of access, unsafe conditions, or inaccurate information, we may charge a call-out fee or waiting time and, if necessary, treat the Booking as cancelled by you.

5. Pricing, Estimates, and Quotations

Prices for our waste collection services are generally based on the volume and type of Waste, labour required, and any additional factors such as weight, access difficulty, or disposal charges at licensed facilities.

Any estimate or quotation provided prior to visiting the Premises is given in good faith but is not binding. The final price will be confirmed once our team inspects the Waste in person and agrees the scope of work with you. If the amount or type of Waste differs from the original description, we may revise the price accordingly.

If you choose not to proceed after we have attended and assessed the Waste in person, we reserve the right to apply a call-out charge to cover our time and costs.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment for the Service is due in full on completion of the job and prior to departure from the Premises. We may accept payment by cash, bank transfer, card payment, or any other method notified to you at the time of Booking.

Where we agree to invoice you, payment terms will usually be specified on the invoice. You must pay all invoices in full and on time. If payment is late, we reserve the right to charge interest and reasonable recovery costs in accordance with applicable UK law.

Ownership of any Waste and responsibility for disposal transfer to us only once payment is received in full and the Waste has been loaded onto our vehicle.

7. Cancellations and Amendments

You may cancel or amend your Booking by giving us as much notice as possible. Cancellations or significant changes made less than 24 hours before the agreed arrival time may incur a cancellation charge to cover lost time and costs.

If you are not present at the Premises at the booked time and have not given adequate notice of cancellation or delay, we may, at our discretion, charge a call-out fee or treat the Booking as cancelled by you.

We will make reasonable efforts to accommodate any requested changes to date, time, or scope, but this will be subject to availability and may affect the price.

We may cancel or reschedule a Booking in exceptional circumstances, including adverse weather, vehicle breakdown, staff illness, safety concerns, or other events beyond our reasonable control. In such cases, we will seek to agree an alternative time with you. We will not be liable for any indirect loss or costs arising from such cancellations or delays.

8. Waste Types and Restrictions

We handle most common waste streams associated with household, office, and light construction rubbish clearance, including furniture, appliances, general rubbish, garden waste, and certain bulky items.

However, we do not normally accept or may impose additional conditions or charges for the following categories of waste:

1. Hazardous or special waste, such as chemicals, solvents, asbestos, clinical waste, or flammable substances.

2. Pressurised containers or gas bottles unless specifically agreed.

3. Liquids, oils, paints, or substances likely to leak or spill.

4. Items that cannot legally be carried or disposed of under relevant UK waste regulations.

If such items are presented for collection without prior agreement, we may refuse to remove them, adjust the price, or require additional documentation. It is your responsibility to inform us in advance of any potentially hazardous or restricted materials.

9. Compliance with Waste Regulations

We operate in accordance with applicable UK waste management and environmental laws. We will transport and deposit collected Waste only at authorised facilities, and we will use reasonable efforts to maximise recycling and recovery where practical.

On request, we may provide confirmation of our registration or licensing status relevant to waste carrying and disposal activities.

Where applicable, you must retain any documentation we provide in relation to Waste transfer for your own records and regulatory compliance. By engaging our Service, you confirm that you are entitled to transfer the Waste and that it does not infringe any third-party rights or legal restrictions.

10. Customer Responsibility for Waste

You are responsible for ensuring that the Waste presented for removal belongs to you or that you have the authority of the owner or occupier to dispose of it. You warrant that the Waste does not include any items unlawfully obtained or that are subject to a dispute of ownership.

You must remove or clearly separate any items that you wish to keep. Our team will use reasonable care when identifying the items to be removed based on your instructions. However, we cannot accept responsibility if items are removed where instructions were unclear or items were not separated.

11. Liability and Limitations

We will exercise reasonable care and skill in providing the Service. However, our liability to you is limited as follows:

1. We will not be liable for any indirect, consequential, or purely economic losses, including loss of profit, business, opportunity, or data.

2. We will not be responsible for pre-existing damage at the Premises, wear and tear, or deterioration arising from the condition of the property or items.

3. We will not be liable for minor cosmetic damage to floors, walls, or fixtures if this arises unavoidably from the movement of bulky items through restricted spaces, provided our team acted with reasonable care.

If we are found liable for any loss or damage arising from our negligence or breach of contract, our total liability to you shall be limited to the total price paid or payable for the particular Service giving rise to the claim, except where liability cannot be lawfully limited or excluded.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

12. Insurance

We maintain insurance cover appropriate to the nature and scale of our waste removal operations. Details of our insurance can be made available upon reasonable request. Our insurance does not replace the need for you to maintain your own buildings or contents insurance for your Premises and belongings.

13. Delays and Events Beyond Our Control

While we will use reasonable efforts to attend at the agreed time, all arrival times are estimates. Delays may occur due to traffic, weather, operational issues, or other events outside our reasonable control.

We will not be liable for any loss or inconvenience suffered as a result of a delay, cancellation, or failure to perform the Service where such failure is caused by events beyond our control, provided we inform you as soon as reasonably practicable and seek to rearrange the Booking where possible.

14. Complaints and Disputes

If you are dissatisfied with any aspect of the Service, you should inform us as soon as possible so that we have the opportunity to put things right. Many issues can be resolved quickly if reported promptly on the day of service or shortly thereafter.

We will investigate any complaint fairly and aim to respond within a reasonable time. If a dispute cannot be resolved amicably, you and we agree to consider using negotiation or an appropriate alternative dispute resolution procedure before commencing court proceedings, where this is practical.

15. Data Protection and Privacy

In the course of providing the Service, we may collect and process personal information such as your name, contact details, and address. We will handle such information in accordance with applicable data protection laws and only use it for the purposes of managing your Booking, providing the Service, handling payments, and communicating with you.

We may retain records of work completed, invoices, and related information for legal, accounting, and insurance purposes for as long as reasonably required. You have certain rights in relation to your personal data under UK law, and you may contact us if you wish to exercise these rights.

16. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business operations, or the services we offer. The version in force at the time of your Booking will apply to the Service provided to you.

A current copy of our Terms and Conditions will be made available on request. Continued use of our Service after any changes take effect will constitute acceptance of the updated terms.

17. Severability

If any provision or part-provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Service, subject to any mandatory provisions of law that apply in your place of residence.

19. Entire Agreement

These Terms and Conditions, together with any written confirmation of your Booking and any agreed variations, constitute the entire agreement between you and us in relation to the Service. You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.

By confirming a Booking with Rubbish Clearance Earls Court, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.